Transforming IP Management
How i2M Modernised Kraft Heinz's Workflow with iManage
The Kraft Heinz Company (KHC) is a prominent figure in the global food and beverage industry, widely recognised for its esteemed brands and pioneering product range. Operating across more than 40 countries, KHC extends its offerings to consumers worldwide. Recently, Kraft Heinz Australia selected i2M to oversee the deployment of the iManage Cloud, aiming to optimise their document management processes. KHC remains steadfast in its commitment to refining operational efficiencies utilising world leading technology with iManage.
The Business Challenge
Before partnering with i2M, KHC grappled with inefficient document management processes. Their workflow relied heavily on scattered files stored in network drives, leading to disorganisation and difficulty in locating important documents. With employees adopting sporadic filing methods, finding relevant information became a tedious and time-consuming task. Security was also a key concern, without proper safeguards in place to correctly protect against data exfiltration. Additionally, the lack of email filing capabilities further compounded their challenges, hindering collaboration and productivity.
“Now that we have iManage, it's great. It's made it easier to find documents, and we can file emails, which made it a lot easier.”
– Tracy Alamanos, Legal Team at Kraft Hienz Company
The Solution
Enter iManage, a comprehensive document management solution offered by i2M. The iManage solution provides robust features tailored to address KHC's challenges. With iManage, KHC gained a centralised platform that streamlined document storage and retrieval, now with industry leading security. The ability to automatically file emails directly into the system simplified administration, collaboration and ensured critical communication was easily accessible to team members. The deep feature set of the iManage solution further empowered the KHC team enabling the user group to save time, work more flexibly and more efficiently manage their work. In addition, i2M’s Workspace Xpress was included in this implementation allowing KHC further vision and control over their matters throughout their lifecycle.
Business Outcomes
Following the implementation of iManage, KHC experienced a transformative shift in their workflow which was then picked up by their global team, extending the use of iManage to their many international offices. Tracy, a member of the KHC team, highlighted the significant improvements, stating, "Before iManage, it was a bit of a mess, we just worked in a (network) drive... So now that we have iManage, it's great. It's made it easier to find documents, and we can file emails, which made it a lot easier."
With iManage being such the dominant solution amongst Law firms and in-house legal teams, many lawyers already have experience with the platform, including this project, allowing for seamless adoption. KHC's adoption strategy was delivered with excellent success rates. The main user cohort progressed with i2M's iManage Work 10 Enablement Training, with a select group of Power Users receiving Advanced Training, delving into deep administrative functions to further bolster KHC's adoption. i2M also provides recorded training sessions for new hires with customised user manuals to help support the onboarding processes for new users.
“I think Sarah’s support particularly was excellent” Paul noted, “the confidence on our side that we could rely on i2M to have things sorted out fairly quickly and efficiently was very high”. Furthermore, the flexibility in support offerings provided by i2M allowed KHC to tailor their support plan to their needs, ensuring cost-effectiveness and optimal utilisation of resources.
How Are These Results Achieved?
The users experience is simplified. Instead of 4 possible places to find content, the number is reduced to 1 with added functionality that provides quicker interactions and higher output, with less clicks of the mouse.
Simple features of a Document Management System (DMS) provide can provide huge benefit and impactful return.
iManage Features Driving Value:
- A centralised repository for emails and documents
- Automated content structures and metadata tagging
- Predictive document and email filing
- Streamlined document collaboration and sharing
- Versioning, history auditability, and increased content security
- Remotely accessible content
- Digital availability of content for integration with business systems
